Deployment Strategist, Senior Deployment Strategist

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MelodyArc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7.1M Venture Round on 2022-12

Artificial Intelligence • SaaS • B2B

MelodyArc is an all-in-one customer operations platform powered by AI. It enables seamless collaboration between AI and human agents, integrating into existing tech stacks to apply brand policies and resolve customer issues efficiently. MelodyArc combines the strengths of technology and human interaction, offering a cost-effective solution that promises higher resolution rates compared to using automation alone. The platform comes with built-in generative AI to facilitate smooth interactions, minimizing handle times, and ensuring personalized customer experiences by managing complex situations with timely handoffs to human agents. Trusted by leading brands, it streamlines the customer service process by continuously updating enterprise knowledge and executing best practices automatically.

📋 Description

• Own the end-to-end delivery of customer deployments — from kickoff through a live, adopted, value-proven production solution — as the single accountable owner of the outcome. • Scope each deployment: define the minimum viable solution, success criteria, milestones, and timeline, and translate the customer's business problem into a clear requirements document (PRD) that guides the FDE build team. • Run the engagement as a hands-on project owner: prioritize the backlog, manage scope relentlessly, sequence milestones, and drive day-to-day execution alongside FDEs. • Act as the primary QA tester for the customer's solution — validate that what is built actually solves the problem before it reaches the customer. • Configure the MelodyArc platform directly where appropriate (workflow configuration, data mapping, queries, light scripting) and know when to hand deeper technical work to an FDE. • Manage all stakeholder communication, from frontline operators to senior sponsors, and act as the escalation owner who unblocks technical, political, and process issues. • Own the launch: run the go-live, manage the cutover, and drive the solution from launch to full adoption by capturing user feedback, iterating, and proving the defined business value. • Scope the ongoing support and maintenance plan, create customer-facing documentation and enablement, and ensure a clean handoff to steady-state. • Partner with Sales and Account teams on discovery and value scoping for new and expansion opportunities, drawing on your trusted-advisor relationship with the customer.

🎯 Requirements

• 4+ years (DS) or 7+ years (Sr. DS) of client-facing delivery experience in roles such as deployment strategy, technical program/project management, solutions/implementation consulting, or product management at a technology company or top-tier consultancy. • Demonstrated ownership of complex projects end-to-end: scoping, sequencing milestones, managing scope, and shipping to production or launch. • Strong product and systems thinking: able to translate an ambiguous business problem into clear requirements, success criteria, and a prioritized plan. • Technical fluency: comfortable working hands-on in data and workflow tooling — reading and writing SQL, mapping data, configuring software, and validating solutions — without requiring an engineer for routine tasks. • Excellent written and verbal communication, with the executive presence to build trust and drive decisions with senior stakeholders. • A relentless, hands-on execution mentality — willing to do the unglamorous work required to land a deployment.

🏖️ Benefits

• medical, dental, and vision coverage • 401(k) with company match • flexible paid time off • paid parental leave