Senior Deployment Strategist – Sr. DS

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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MelodyArc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7.1M Venture Round on 2022-12

Artificial Intelligence • SaaS • B2B

MelodyArc is an all-in-one customer operations platform powered by AI. It enables seamless collaboration between AI and human agents, integrating into existing tech stacks to apply brand policies and resolve customer issues efficiently. MelodyArc combines the strengths of technology and human interaction, offering a cost-effective solution that promises higher resolution rates compared to using automation alone. The platform comes with built-in generative AI to facilitate smooth interactions, minimizing handle times, and ensuring personalized customer experiences by managing complex situations with timely handoffs to human agents. Trusted by leading brands, it streamlines the customer service process by continuously updating enterprise knowledge and executing best practices automatically.

📋 Description

• Own end-to-end delivery of customer deployments from kickoff through a live, adopted, value-proven production solution • Serve as the single accountable owner of customer outcomes • Define minimum viable solutions, success criteria, milestones, and timelines • Translate customer business problems into requirements documents, specifications, or PRDs • Prioritize backlogs, manage scope, sequence milestones, and drive day-to-day execution with Forward Deployed Engineers • Act as the primary QA tester and validate customer solutions before delivery • Direct Operations Success Management teams on QA, adoption, and continuous improvement for production-scaled use cases • Configure the MelodyArc platform, including workflow configuration, data mapping, queries, and light scripting • Manage stakeholder communication from frontline operators to senior sponsors • Own escalations and unblock technical, political, and process issues • Run go-live and manage cutover • Drive adoption through user feedback, iteration, and business-value measurement • Scope ongoing support and maintenance plans • Create customer-facing documentation and enablement • Ensure clean handoff to steady-state operations • Partner with Sales and Account teams on discovery and value scoping for new and expansion opportunities

🎯 Requirements

• 6+ years of client-facing or internal enterprise team delivery experience in deployment strategy, technical program/project management, solutions/implementation consulting, or product management at a technology company or top-tier consultancy • Demonstrated ownership of complex projects end-to-end, including scoping, sequencing milestones, managing scope, and shipping to production or launch • Strong product and systems thinking • Ability to translate ambiguous business problems into clear requirements, success criteria, and prioritized plans • Technical fluency with data and workflow tooling • Ability to read and write SQL • Experience mapping data, configuring software, and validating solutions without requiring an engineer for routine tasks • Excellent written and verbal communication • Executive presence to build trust and drive decisions with senior stakeholders • Relentless, hands-on execution mentality • Experience deploying enterprise software, data, or AI/ML solutions into production at named accounts (preferred) • Experience writing specs, iterating on prototypes with engineering, and participating in an agile delivery process (preferred) • Experience with value-based scoping and quantifying business outcomes (preferred) • Familiarity with customer service operations, supply chain, or general business-process operations (preferred) • Comfort with light scripting, APIs, and integration concepts (preferred) • Prior founder, builder, or early-team experience at a high-growth startup (preferred)

🏖️ Benefits

• Equity • Medical coverage • Dental coverage • Vision coverage • 401(k) with company match • Flexible paid time off • Paid parental leave • Some travel to customer sites may be required