Senior Manager – Product Partner Operations

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🔥 1 minute ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $182.5k - $228.1k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

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Mercury

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Mercury is a financial technology company that provides online business banking services, although it is not a bank itself. It partners with FDIC-insured banks like Choice Financial Group, Column N. A. , and Evolve Bank & Trust to offer banking services. Mercury aims to simplify financial operations for startups and businesses by offering a range of services including checking and savings accounts, treasury management, corporate cards, expense management, invoicing, and accounting automations. The platform is designed to streamline various banking tasks and enhance financial workflows with features like fraud monitoring and account security. It also offers investment opportunities through its Mercury Treasury product and startup support through its Mercury Raise platform.

📋 Description

• Lead, coach, and develop a team of Partner Operations Specialists through feedback, clear expectations, and career development. • Build operational frameworks for existing and future product partnerships across Banking and Expansion. • Improve documentation, knowledge management, and communication systems. • Lead organizational change initiatives involving processes, tooling, and operating models. • Partner with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners on operational challenges. • Establish performance metrics for operational health, partner experience, and team effectiveness. • Drive strategic planning, prioritization, and resource allocation. • Champion scalable tooling and workflows, including Linear and other operational systems. • Advocate for the team and create stakeholder alignment. • Help shape Mercury’s long-term product partnership ecosystem strategy.

🎯 Requirements

• 7+ years of experience leading operational programs at a fintech, financial institution, or similarly complex, highly regulated environment. • 3+ years of experience leading and developing high-performing teams. • Demonstrated success partnering with Product, Engineering, Design, cross-functional business leaders, and executives on strategic initiatives. • Experience leading operational change management and building alignment across stakeholders with competing priorities. • Exceptional written and verbal communication skills. • Track record designing scalable operational systems that reduce complexity and bottlenecks. • Ability to balance long-term strategic initiatives with time-sensitive operational priorities. • Ability to navigate ambiguity and competing priorities calmly. • Motivation to leverage tools, automation, and process design. • Ability to build trusted relationships with internal stakeholders and external partners. • Strong focus on operational quality and durable solutions.

🏖️ Benefits

• Base salary • Equity (stock options/RSUs) • Benefits • Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs