Claims Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $32.4k - $56.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Investigate and resolve auto physical damage and property damage claims in a timely and efficient manner • Verify and explain coverage to policyholders and set clear expectations about the claims process • Set reserves for anticipated losses, arrange vehicle inspections and rental authorizations, and refer files to specialty teams as needed • Serve as the primary customer contact and coordinate with other departments • Research and respond to customer inquiries and concerns across multiple platforms • Monitor claim progress and exposures and issue accurate, timely payments • Investigate and evaluate claims through interviews, documentation review, and evidence gathering • Document claim interactions, conversations, and activities using company systems and tools • Identify and escalate files involving significant indemnity exposure or attorney representation • Handle a high volume of calls and collaborate with team members to achieve department goals

🎯 Requirements

• High School Diploma or GED • Customer service experience required • You may be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire • Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product • Effective written and verbal communication skills • Ability to make high-quality claims adjusting decisions independently • Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software • Dedicated workspace free from distractions • Reliable high-speed internet service with at least 25 Mbps download speed • 6-12 months of related experience preferred • Experience handling high call volume in a professional call center preferred • Associate degree preferred

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more • 8 weeks of paid training

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