Theft & Fire Claims Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $32.4k - $56.7k / year

⏰ Full Time

🟢 Junior

📋 Claims Specialist

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Investigates, evaluates, and settles auto theft claims based upon theft-related damage of recovered vehicles and current value of un-recovered vehicles • Negotiate settlement and secure appropriate documents; issue drafts for adjusted claims as necessary • Close files according to Company procedures • Evaluate claim for subrogation potential and screen for possible coverage problems, fraudulent claims or questionable activity and recommend transfer of file to appropriate department for further investigation • Notify appropriate agencies/departments of theft information such as, N.I.C.B., agents, attorneys, and underwriting • Maintain diary of claims pending and update file information; continually review and monitor progress and expense of claims pending • Includes completion of the formal claims training program, which may require overnight travel for at least 1 week

🎯 Requirements

• Minimum: Associate's degree (2-year program) or equivalent formal training program or 6 - 12 months related experience • Solid comprehension of basic principles and practices of Company policies and procedure upon completion of formal and informal training • Ability to build rapport, has emotional intelligence • Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with customers, claimants, rental companies, etc. • Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products in a timely manner • Must be able to regularly exercise independent judgment which may have a moderate impact on the Company in areas of costs, consumer loyalty, and legal complications • Requires critical attention to detail for functions such as entering, verifying, comparing data and accuracy in work • Analytical ability necessary to interpret and evaluate relevant information essential in resolving claims • Ability to respond to inquiries or complaints from customers making decisions based on policies and procedures with the support of management • Has a passion for serving customers in their time of need • Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software • Collaborates well with others

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more