Customer Solution & Claims Specialist – Export

Job not on LinkedIn

🔥 20 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $53k - $63k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Analyze order exceptions and identify opportunities to improve customer order patterns and reduce order touches • Coordinate with customer carriers to secure ocean bookings and air freight shipments, ensuring pickup and delivery meet required cutoff dates • Monitor account-specific issues upon order receipt; independently resolve issues and coordinate with customers and cross-functional partners to process blocked orders within SLA requirements • Ensure account-specific orders are shipped complete and on time, tracking orders from entry through receipt and resolving carrier issues with the traffic team while communicating delays to customers • Monitor open orders in accordance with the Daily Activity Schedule and required task cadence • Advise stakeholders of potential delays or inventory challenges that may impact lead time expectations • Review and align to general requirements within IMS Product Briefs • Optimize distribution costs through collaboration with Physical Logistics, Demand & Supply Planning (DSP), Transportation, and Supply Chain Analytics • Ensure warehouse time slots are utilized to support workload requirements • Partner with the Order Fulfillment team to resolve out-of-stock and allocation issues, including displays, new item launches, and customer promotions, and communicate mitigation plans when needed • Generate and compile all required export documentation, ...

🎯 Requirements

• Bachelor’s degree strongly preferred, but not required • 2+ years of supply chain experience required (e.g., Order Management, Distribution, Inventory Management, Transportation, Demand & Supply Planning) • Export experience preferred • Knowledge of SAP preferred • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook • Intermediate Excel skills, including working with large datasets, VLOOKUPs, and PivotTables • Working knowledge of export business

🏖️ Benefits

• Health insurance • 401k with company match • Healthcare coverage • Competitive total rewards package