Operations Specialist

🔥 10 hours ago

🌪️ Kansas, Oklahoma, +1 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Mercy

Mercy

10,000+ employees

Founded 1886

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Healthcare • Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• Help clinical and non-clinical providers address healthcare and business challenges • Capitalize on short- and long-term opportunities for growth and enterprise improvement • Assess hospital, clinic, and other care-setting operations across multiple dimensions • Support workforce operations and technological systems • Deliver tools, education, training, expertise, and focused commitment to achieve sustainable change and outcomes • Implement Comprehensive Assessment findings • Perform and support key performance drivers of the overall operational strategy • Support Improvement Projections • Participate in Action Plan Management progress tracking and support Performance Analytics • Provide technology implementation support • Help nurture Mercy’s workforce and strengthen long-term financial performance

🎯 Requirements

• Must live within Mercy footprint: Missouri, Arkansas, Oklahoma, and Kansas • Bachelor’s degree in business administration or related field • Minimum of 3 years’ experience in a supervisory or leadership role involving systems applications and/or analytics • Exceptional analytical and quantitative problem-solving skills • Ability to work collaboratively in a team environment • Ability to communicate complex ideas effectively, both verbally and in writing • Ability to work effectively with people at all levels in an organization • Willingness to travel up to 40% within the Mercy footprint: Missouri, Arkansas, Oklahoma, and Kansas • Proficient in Microsoft Office/Teams, Excel, Power BI, Visio, Project, and PowerPoint • Ability to work independently and demonstrate prudent decision-making, autonomy, and flexibility • Lean Six Sigma experience preferred • Data analysis, performance improvement, operational, and financial hospital experience preferred • Advanced graduate degree such as MBA or PhD preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period • Caring, collaborative team environment • Opportunities to shape the future of healthcare through innovation, technology, and compassion • Growth opportunities

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