Mercy
10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
Patient Service Agent, PSA
🕒 August 5
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Mercy
10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
📋 Description
• Schedule patient appointments • Take patient messages • Provide general information regarding visit instructions and expectations • Deliver excellent customer service using exceptional telephone etiquette • Maintain a calm, pleasant, and professional attitude
🎯 Requirements
• High School Diploma or Equivalent • Customer Service experience • Basic computer skills • Data Entry • Professional, courteous, and compassionate attitude • Ability to multi-task • Type 60 wpm
🏖️ Benefits
• Medical, dental, and vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period • Collaborative team environment • Opportunities for growth • Innovation, technology, and compassion-focused healthcare work
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