Mortgage Services MERS Specialist

🔥 44 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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MetaSource

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

MetaSource is a digital transformation company specializing in intelligent document processing (IDP) and AI-driven process management. The company offers a range of services designed to automate and streamline business processes, including digital mailrooms, document management, compliance services, and business process automation solutions. With over 30 years of experience, MetaSource serves a variety of industries including financial services, government, healthcare, and transportation. Its solutions help organizations reduce manual tasks, improve efficiency, and achieve regulatory compliance, making business operations more efficient and cost-effective.

📋 Description

• Provide Tier 1 support for MERS-related applications • Troubleshoot application issues and assist clients with system navigation • Escalate complex cases when necessary • Complete MERS Annual Reviews as a third-party auditor • Ensure accuracy and compliance within required timeframes • Collaborate with MERS members to meet monthly data reconciliation standards using mintrak2 • Monitor and respond to client requests via the MERS Services email box • Maintain current knowledge of process and regulatory changes and MERS guidelines • Identify gaps in member processing and recommend corrections related to MERS compliance • Assist with onboarding and implementation of new clients, including initial application setup and troubleshooting • Support monthly client reporting, review discrepancies, and ensure data accuracy and compliance

🎯 Requirements

• High school diploma or GED • 3+ years of experience in mortgage loan processing, servicing, or application support, or an equivalent combination of education and experience • Strong knowledge of MERS compliance requirements • Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred • Experience working with large data sets and performing data reconciliation • Ability to read and interpret company policies and other documents • Ability to write reports and client correspondence • Previous experience working with clients/customers in a support or service role • Excellent communication skills across all levels of staff • Proficiency in Microsoft Office, with advanced knowledge of Excel and Word • Employment contingent upon completing and passing a background check and drug test

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Time off • 401(k) retirement plan

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