Engagement Manager, SMB

🕒 June 1

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Metaview

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11 - 50 employees

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📋 Description

• Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value. • Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features. • Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach. • Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed. • Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users. • Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

🎯 Requirements

• 2+ years’ experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar. • You get energised by meeting new people and spread that energy to them through your approach. • A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting. • A love for experimenting and trying new ideas without fear of iterating and failing. • Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too. • Sharp, systematic, resilient, and motivated to win.

🏖️ Benefits

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance. • Supreme rate-of-learning as we re-orient how the world works with AI. • High compensation, through cash and equity. • All the benefits you’d expect and more.