Commercial Service Desk Agent

🔥 16 hours ago

🌵 Arizona, Colorado, +17 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Metronet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

📦 Logistics

📡 Telecommunications

Construction • Logistics • Telecommunications

Metronet is a fiber‑optic internet service provider offering high‑speed residential and business broadband. It provides T‑Mobile Fiber Home Internet through a partnership, and offers construction, wholesale carrier and channel partner services, MDU solutions, and community "Gigabit City" programs, along with customer support and lifeline offerings. Headquarters are in Evansville, IN.

📋 Description

• Answer inbound calls from business customers regarding billing issues, technical issues, and general questions • Assist customers with questions and concerns about Metronet products and services • Research and resolve customer issues using various tools and systems • Process credit applications and activate service • Maintain appropriate records • Prepare required reports • Update customer accounts • Answer customer requests and inquiries concerning services and products • Report problem areas • Maintain up-to-date knowledge of company products, services, and promotions • Make system recommendations based on customer equipment specifications and needs • Determine customer billing issues and provide solutions • Perform other assigned duties

🎯 Requirements

• High school diploma or GED required; associate degree preferred • At least 1+ year of related experience or experience within a high-volume call center environment • Detail-oriented with a strong ability to follow procedures • Solid problem-solving skills • Excellent verbal and written communication skills • Proven ability to deescalate or persuade customers • Customer service, initiative, and problem-solving competencies • Ability to work after 5 p.m. and weekends (8–12 p.m. CST) as needed on a shift rotation

🏖️ Benefits

• 80% of medical premiums paid by the company • Company-paid disability and life insurance • 401(k) company match with immediate vesting • Discounted services within coverage areas • Locally owned, friendly, and fun atmosphere • Competitive total compensation package