NOC Agent

🔥 17 hours ago

🐊 Florida, North Carolina, +3 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartaira

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1972

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Smartaira is a telecommunications company that provides fiber-based high-speed internet, managed Wi-Fi, satellite and streaming TV (DIRECTV), and VoIP digital voice services tailored for multifamily communities and property owners. It offers instant activation (InstantON), resident portals, public and private Wi‑Fi, Plume mesh integrations, 24/7 live technical support, and both retail and bulk/bundled plans for residents and property managers. Smartaira emphasizes fast symmetrical Multi‑Gig speeds, unlimited data options, and on-site support and integrations for property management systems.

📋 Description

• Monitor network performance, alarms, outages, and service degradation events • Escalate incidents to Engineering, Field Operations, Vendors, and Leadership when appropriate • Manage post-outage investigations and assist with Root Cause Analysis (RCA) documentation • Provide outage communications and status updates • Monitor NOC email queues, escalation mailboxes, Microsoft Teams chats, and operational communication channels • Provide advanced support to Field Technicians during installations, repairs, and troubleshooting activities • Support property IT contacts and maintenance teams with network-related requests • Manage and process operational escalation requests • Assist with network device provisioning, activation validation, and troubleshooting • Support inventory and equipment requests related to network operations • Participate in incident reviews • Assist with change management validation and maintenance window monitoring

🎯 Requirements

• Must live in a Central or Eastern Time Zone • High School Diploma or GED • 1+ years of experience in telecommunications, network operations, technical support, or ISP environments • CompTIA A+, Network+, or equivalent technical certification • Understanding of Layer 1, Layer 2, and Layer 3 networking concepts • Familiarity with TCP/IP, DHCP, DNS, VLANs, routing, switching, and wireless networking • Strong troubleshooting and analytical skills • Excellent written and verbal communication abilities • Ability to multitask and prioritize during high-impact outage situations • Ability to work independently in a fast-paced operational environment • Preferred: Experience supporting ISP, telecommunications, fiber, or managed service provider environments • Preferred: Experience working with Freshdesk and Jira Service Management (JSM)