Mortgage Servicing Agent

🔥 16 hours ago

🌵 Arizona, Kentucky, +3 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide high-quality customer service by responding to telephone inquiries, requests, and problems • Research, analyze, and provide solutions that meet customers’ needs • Resolve customer inquiries and problems on first contact • Provide customers with account information • Resolve or refer billing disputes • Correct payment errors • Revise fees and finance charges as appropriate • Perform account maintenance • Take card, check, or other orders • Act on lost or stolen cards/checks • Research customer problems that could not be resolved during initial contact • Complete nine weeks of training Monday–Friday, 9:00 AM–6:00 PM CST, with 100% attendance required and no time off permitted during training

🎯 Requirements

• High school diploma or equivalent • Two to four years of relevant experience • Strong phone communication skills with a customer-centric approach • Problem-solving/critical thinking skills • Proven time-management and organizational skills • Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps) • Strong technology skills with the ability to navigate multiple computer systems and applications and utilize search tools to find information • Ability to work independently in a remote setting free from distractions • Mortgage experience preferred • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies • Must complete required employment eligibility verification and background checks • Must comply with any applicable regulatory requirements, including those related to FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and federal guidelines, where applicable

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Additional pay offered for shift time and Saturday schedules • Incentive and recognition programs • Equity stock purchase • Pension