Mortgage Servicing Agent

🔥 0 minutes ago

🌵 Arizona, Kentucky, +3 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high quality customer service by responding to telephone inquiries, requests and problems • Research, analyze, and provide solutions that meet customer needs • Resolve customer inquiries and problems on first contact • Provide customers with account information • Resolve or refer billing disputes • Correct payment errors • Revise fee and finance charges as appropriate • Perform account maintenance • Take card, check, or other orders • Act on lost or stolen cards/checks • Research customer problems that could not be resolved during the initial contact • Complete 9 weeks of Monday–Friday training from 9:00 AM–6:00 PM CST, November 2–January 1

🎯 Requirements

• High school diploma or equivalent • Two to four years of relevant experience • Strong phone communication skills with a customer-centric approach • Problem-solving/critical thinking skills • Proven time-management and organizational skills • Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps) • Strong technology skills with the ability to navigate multiple computer systems and applications, and utilize search tools to find information • Ability to work independently in a remote setting free from distractions • 100% attendance required during the 9 weeks of training; no time off permitted • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies • Associate’s degree, Bachelor’s Degree, or some college experience a plus • Previous customer service or call center experience is a plus • Leadership experience a plus • Mortgage experience preferred • Must comply with applicable employment eligibility verification requirements

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • Pension • Disability accommodations during the application or hiring process