Live Chat Agent

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon, Texas – Remote

🌲 Oregon – Remote 🤠 Texas – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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qode.world

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

qode. world is a company that leverages artificial intelligence to revolutionize the recruiting process. Their platform allows users to find candidates by sourcing data from billions of data points worldwide and provides data-driven insights. Users can connect with candidates directly through the platform, conduct customized AI-led interviews, and get comprehensive assessments. The service also integrates easily with LinkedIn, enhancing the talent pool and facilitating direct communication with candidates listed there. Qode. world offers additional recruiting services to assist in hiring for niche or senior roles. They are praised for their effectiveness in streamlining the hiring process and delivering quick results.

📋 Description

• Respond promptly and professionally to customer inquiries through live chat and email. • Answer general questions about windows, doors, installation processes, consultation scheduling, and company services. • Assist customers with scheduling consultations and appointments, coordinating with sales and installation teams. • Provide timely updates regarding orders, appointments, and service requests. • Direct complex or specialized questions to the appropriate department or specialist. • Document customer conversations and interactions accurately in the CRM system and update customer records. • Follow up on inquiries requiring additional assistance or investigation. • Maintain a professional, helpful, and courteous tone in every interaction. • Handle customer concerns and complaints calmly, de-escalating situations and seeking satisfactory solutions. • Coordinate with sales, installation, and administrative teams. • Protect customer information and maintain confidentiality in accordance with company policies and data privacy regulations. • Follow company procedures, communication standards, and service guidelines.

🎯 Requirements

• High school diploma or equivalent is preferred, demonstrating a foundational level of education. • Previous customer service, live chat support, call center, administrative, or sales-support experience is highly preferred, providing a strong understanding of customer interaction dynamics. • Excellent written communication and grammar skills are essential for clear and effective online communication. • Strong typing speed and accuracy, coupled with proficient computer skills, are necessary for efficient chat and data entry. • Comfortable and proficient in using CRM systems, email clients, various chat platforms, spreadsheets, and other web-based applications. • Exceptional attention to detail and a commitment to accuracy in all tasks, from communication to data entry. • Proven ability to multitask effectively while managing multiple customer conversations simultaneously in a fast-paced environment. • A professional, patient, and genuinely customer-focused attitude, prioritizing customer satisfaction in every interaction. • Ability to work independently and manage time effectively in a remote work setting, demonstrating self-discipline and motivation. • Must possess a reliable high-speed internet connection and a dedicated, quiet home workspace free from distractions.

🏖️ Benefits

• Health insurance • Dental and vision insurance • Paid time off • Paid holidays • 401(k) • Performance-based bonuses • Training and professional development • Career advancement opportunities