Director, Service Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $190k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Millennium

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

Consulting • Defense • Cybersecurity

Millennium is a cybersecurity and technical engineering firm that provides offensive and defensive cyber operations, enterprise IT modernization, secure software engineering (DevSecOps), and hands-on cyber training including red/blue team exercises and cyber ranges. The company primarily serves U. S. government markets—Department of Defense, the Intelligence Community, and federal civilian agencies—offering mission-focused services such as red team operations, threat analysis (ShadowView), innovation for emerging cyber challenges, and a secure Cyber Threat Operations Center.

📋 Description

• Manage all operational aspects of assigned contract execution and a book of business • Provide leadership and senior management of contract teams in a dedicated market space • Ensure customer satisfaction and employee development and growth • Achieve annual revenue growth goals through marketing company capabilities, expanding existing work, building capture pipelines, and managing proposal efforts • Develop and implement internal and external business development, marketing, and financial plans • Participate in capture and proposal processes to increase revenues and profits • Provide technical support and leadership to operations supervisors and staff • Ensure high-quality customer service on existing contracts • Provide administrative support for compliance, regulations, policies, and procedures • Manage operations, improve business processes, and manage risk • Establish management policies, procedures, workflows, training, team goals, budgets, and spending controls • Analyze and report operational performance • Coordinate performance feedback, improvement plans, promotions, and terminations with Human Resources • Fulfill contract labor requirements with Talent Acquisition • Develop opportunity pipelines, capture plans, proposal backlogs, and business development plans • Perform public speaking engagements and act as a thought leader • Establish succession plans and develop staff operations and business development skills • Promote customer-focused interdepartmental interactions • Consult with Pricing, Project Control, Finance, Human Resources, and Contracts leadership • Conduct monthly meetings with operations teams • Participate in organizational strategic planning and execution • Support business development activities, technical interviews, technical documentation, proposal writing, and proposal color reviews

🎯 Requirements

• Must be a U.S. citizen • Must possess a current security clearance at the required level or be eligible to obtain • Bachelor or master’s degree • 5-7 years of project/program management experience managing Systems Engineering/Acquisition programs • Experience managing Navy programs • Ability to manage profit and loss as well as organic business development • Demonstrated excellence in written and verbal communication, and organizational skills • Demonstrated ability to independently set priorities, organize tasks, monitor assignments, and ensure completion of assigned work • Strong knowledge of Microsoft Office Suite, especially MS Word, PowerPoint, Outlook, and Office 365, and SharePoint • Flexibility to work from a remote site when required and/or approved • Must be comfortable with prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 10-15 pounds at a time • 25% travel

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