Business Planning & Operations Partner

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $104k - $145.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Partner with Support and Education leaders to run business reviews, including preparing data, agreeing actions, and writing quarterly Health Pack sections • Build Support capacity plans with Support leaders and collaborate with FP&A and HR on AOP, capacity, and headcount planning • Analyze Support and Education performance and learning adoption and turn results into actionable recommendations • Define and test customer-risk signals with Support, Education, and Customer Success teams for the cross-VS customer health view • Collaborate with Business Intelligence to define leader reporting needs, validate deliverables, and contribute to the KPI dictionary • Align Support and Education metrics and plans with Professional Services and Customer Success operations • Develop business cases for technology and AI requests with named outcomes and measures, and track results • Present findings alongside leaders to the CCO team • Mentor less experienced analysts

🎯 Requirements

• Bachelor's degree and 8+ years (or a Master's degree and 6+ years) in business planning, operations analytics, customer analytics, or BI in a SaaS or technology company • Background in management consulting, corporate strategy, or strategic FP&A moving into a business partner role is highly welcome • Support, education, or enablement data experience strongly preferred • Experience building capacity or workforce planning models • Advanced SQL • Strong Excel/Sheets skills • Experience with a BI tool such as Tableau, Looker, or Power BI • Skill with scoring, segmentation, and trend analysis • Track record of getting leaders to act on analysis • Ability to build agreement across teams with different priorities • Ability to work independently with minimal direction • Clear communication and presentation skills with directors and senior leaders • Experience using AI tools such as Claude to automate analysis and reporting, with human review

🏖️ Benefits

• Two company-wide paid wellness days off each year • Paid day off on your birthday or another day within your birthday month • 40 hours of paid Volunteer Time Off annually • Free, confidential, 24/7/365 Employee Assistance Program with counseling and financial, legal, work-life, and new-parent support • Zurich Travel Assist business travel medical, safety, pre-trip planning, and emergency support • Monetary referral bonuses for successful hires • Location-specific comprehensive medical/dental insurance • Location-specific retirement/pension plans • Location-specific life or accident protection

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