Patient Financial Clearance Representative

🔥 17 minutes ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 2%

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Mindpath Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Mindpath Health is a provider of mental health services, offering both in-person and online psychiatry and therapy for individuals of all ages. The company focuses on patient-centered care, providing tailored treatments for various mental health conditions such as depression, anxiety, and ADHD. Mindpath Health also offers specialized services like Transcranial Magnetic Stimulation (TMS) and Mindpath College Health, aimed at college students and staff. With a commitment to accessibility, they accept most commercial insurance plans and provide a user-friendly scheduling system for new and existing patients.

📋 Description

• Verify in-network and out-of-network mental health eligibility, benefits, and authorization requirements using phone systems, payer portals, or fax • Contact patients when information is needed to complete the verification process • Understand patient copayments, coinsurance, deductibles, out-of-pocket limitations, authorization requirements, and out-of-network benefits • Notify and counsel patients on financial options when they lack mental health or in-network benefits • Coordinate with Front Office, Billing, Intake teams, and patients to resolve insurance issues and correct FCR errors in the practice management system • Verify eligibility, benefits, authorization requirements, in-network and out-of-network benefits, and provider network status when existing patients change insurance plans • Contact patients regarding insurance and demographic issues • Problem-solve and prioritize work in a fast-paced, changing environment • Communicate professionally and promptly with teams and patients • Anticipate and respond to patient needs • Perform other tasks assigned by leadership

🎯 Requirements

• Call Center experience strongly preferred • 2+ years of experience in customer service-related field, insurance verification or general health care experience with a strong understanding of insurance benefits • Interpersonal skills and ability to communicate effectively and diplomatically with patients and staff • Ability to accept and carry out oral instructions accurately and work independently as well as part of a team within an evolving environment • Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation • Skill in reading and understanding documents such as training manuals written in English • Skill in speaking clearly and distinctly using appropriate vocabulary and grammar telephone manners to handle phone work with courtesy and tact • Ability to work independently and follow through on assignments with minimal direction and supervision • Skill in employing independent decision-making techniques while performing various job duties • Skill in prioritizing assignments to complete work in a timely accurate manner • Display an aptitude and willingness to learn new responsibilities and adapt to frequently changing procedures • Basic proficiency with Microsoft Office (Outlook, Excel and Word)

🏖️ Benefits

• Medical, Dental, and Vision coverage • Employee Assistance Program (EAP) • Life & Long-Term Disability Insurance • 401(k) with employer match • Paid time off starting at 15 days per year • Paid parental leave • Tuition reimbursement