Court Payment Center Clerk

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🔥 2 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $21 - $31 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Minnesota Lawyer

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

📱 Media

Legal • Media

Minnesota Lawyer is the state’s only independent newspaper and online resource dedicated to reporting on – and enhancing – the practice of law in Minnesota. Written by award-winning attorney-journalists, the publication provides timely, vital information and news, including full-text appellate decisions, legal profiles, and best practices in the legal profession. Its aim is to keep Minnesota’s attorneys informed and prepared to navigate the legal landscape effectively.

📋 Description

• Serve as the first point of contact for court customers statewide • Respond to high-volume incoming telephone calls and emails regarding citations • Schedule hearing officer appointments and provide information on case payment options • Engage Language Line staff and supervisory staff when appropriate • Use resource materials to deliver accurate service according to performance metrics and guidelines • Document customer inquiries according to documentation standards • Refer callers to court administration, accounting staff, subject matter experts, or other agencies • Initiate cases in the MNCIS court case information system from law-enforcement citations • Process quality-assurance reports • Work under the direction of the MN Court Payment Center manager or lead worker

🎯 Requirements

• High School Diploma or equivalent • At least six months of professional office experience in a high-volume call center using automated call-distribution (ACD) software • Reliable, high-speed internet capable of successful remote access to the Judicial Branch network • Ability to attend in person new employee orientation and training sessions • Ability to attend in-person training at the MN Judicial Center in St. Paul, MN • Ability to sit and wear a headset for the majority of the day • Ability to occasionally move up to 25 pounds • Ability to perform significant data entry based on daily work assignment • Ability to use multiple computer applications concurrently • Ability to handle sensitive and confidential matters in compliance with court rules, policies, and statutes • Must successfully pass background check processes • Associate or bachelor’s degree in a relevant field (preferred) • 5+ years of related customer service experience (preferred) • 2+ years of high-volume, high-performance call center experience (preferred) • Experience troubleshooting technical issues independently in a remote environment (preferred) • Experience with MNCIS (preferred) • Fluency in a second language (preferred)

🏖️ Benefits

• State of Minnesota employee benefits • Health and wellness benefits • Enhanced fertility benefits • Short- and long-term disability • Pension • Paid parental leave • Tuition reimbursement • Potential eligibility for Public Service Loan Forgiveness • Remote work from a home office in Minnesota • Normal business hours, Monday-Friday