Print Quality Assistant

🕒 August 28

🌵 Arizona, Colorado, +21 more states – Remote

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💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 2%

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Logo of Minted

Minted

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Research and thoroughly document the root causes of replacement orders • Proofread and edit design files to fulfill customer orders while meeting productivity and quality expectations • Reference a wide range of resources to determine the best solution for customers • Work directly with customers over email to design and replace original orders • Troubleshoot technical, design, and print errors in a production environment • Collaborate with other teams to deliver outstanding service • Resolve post-print issues and assist with creating new orders • Coordinate with printing facilities to ensure customers receive high-quality products • Deliver exceptional customer experiences and build brand loyalty through effective issue resolution

🎯 Requirements

• Must reside in one of: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • Excellent written and verbal communication skills • Ability to think critically to solve problems • Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro • InDesign and Lightroom are a plus • G-Suite experience • Ability to produce high-quality design work in a fast-paced environment • Ability to work effectively in a team-oriented environment • Flexible and open to new challenges • Ability to learn and work remotely and engage with coworkers and leadership, take feedback, and continue learning • Ability to work at least 1 weekend day

🏖️ Benefits

• Expand your knowledge of Photoshop and Illustrator • Experience working with print-ready files • Growth opportunities — the role is excellent for recent grads looking to build a strong resume • Gain customer service experience • Salesforce Lightning experience • Fun, friendly, and diverse team culture

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