Operations Manager

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🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Mitel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

Telecommunications • Enterprise • SaaS

Mitel is a global leader in business communications, providing a comprehensive range of communication and collaboration solutions tailored to the needs of businesses across various industries. Mitel offers unified communications that can be deployed on-premise, via private cloud, public cloud, or hybrid solutions. They specialize in contact center solutions, business phone systems, collaboration tools, and integrational apps to enhance productivity and customer experience. Mitel's services are designed to simplify business communications, ensuring security, compliance, and resiliency, particularly in mission-critical and vertical solutions. Their AI-assisted platform, Mitel CX, aims to create faster and more personalized customer interactions. With a strong focus on industries like healthcare, financial services, government, hospitality, and education, Mitel supports enterprises of all sizes with flexible and secure communications solutions.

📋 Description

• Directs and oversees the installation, service, and ongoing support processes of the direct customer base • Meets or exceeds established regional and corporate financial and customer satisfaction goals • Provides leadership for the Field Service Operations group including Service, Installation, AMC, and System Implementation groups • Continuously delivers exemplary service to all internal and external customers • Acts as the escalation point for customer, technical, and support related issues • Identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory • Analyzes and audits financial documents to ensure profitability • Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments • Identifies, selects, and approves payment of subcontractors for installation or repair services • Addresses personnel issues including hiring, disciplinary actions and terminations

🎯 Requirements

• Exceptional organizational skills • Strong written and verbal communications skills • Ability to develop and lead project teams • Advanced knowledge of telecommunications solutions including VOIP telephony • Excellent PC skills • Positive attitude • Strong desire to become a member of a very successful team • College degree or four to eight years relevant experience and/or training required

🏖️ Benefits

• Affordable Medical • Dental • Vision • Life and Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs