Fraud Prevention Analyst

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Logo of Major League Baseball (MLB)

Major League Baseball (MLB)

1001 - 5000 employees

Founded 1869

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

Major League Baseball (MLB) is a professional sports organization that manages the premier baseball league in North America. It oversees team operations, player transactions, broadcast arrangements, and events such as the All-Star Game and World Baseball Classic. MLB facilitates player development with its minor league system and offers products and services like MLB. TV for streaming games. It also engages with fans through various platforms including youth programs and merchandising. MLB is central to baseball's presence in the media, tourism, and retail markets, offering tickets, sports apparel, and other fan experiences.

📋 Description

• Actively monitor transaction queues and high-risk events to detect, intercept, and mitigate ongoing fraudulent purchases • Evaluate high-risk orders and make swift, high-accuracy approve or cancel determinations • Assist with maintaining, optimizing, and refining fraud analysis models, rule sets, and decision engines • Investigate changing transaction patterns, emerging threat vectors, and industry trends to uncover hidden fraud networks • Analyze chargeback data and strengthen fraud prevention rules • Own daily queue prioritization and manage time-sensitive tasks during high-fraud events • Communicate investigative findings, technical evidence, and emerging risk trends to the fraud team • Explore data anomalies, device metadata, and transactional inconsistencies to uncover root causes • Manage sensitive customer information and client inquiries related to flagged orders • Assist in developing and maintaining loss prevention policies, detection controls, and standard operating procedures • Maintain confidentiality, security, and compliance for customer, venue, and company data

🎯 Requirements

• 3–4+ years of hands-on e-commerce fraud prevention experience in live event ticketing, entertainment, or digital venue environments • Expertise in live event ticketing fraud • Ability to make fast, accurate order determinations under time constraints • Ability to manage and prioritize daily tasks independently • Ability to synthesize complex investigation data and present actionable findings • Excellent written and verbal communication skills • Ability to work remotely during evening, weekend, or holiday shifts aligned with live event schedules, peak on-sales, and sudden fraud spikes • Experience with Accertify, Kount, Riskified, or similar specialized risk engines

🏖️ Benefits

• Medical, Dental, and Vision Coverage • Disability Benefits (short term and long term) • Company Contributed 401K Plan • Paid Time Off and Holidays • Paid Parental Leave • Access to Free Tickets to Baseball Games & MLB.TV • Discounts at MLB Store | MLBShop.com • Employee Assistance Programs (EAP) • Onsite/Online Training & Development Programs • Tuition Reimbursement • Life and Accidental Death Insurance • Pet Insurance • Competitive compensation and benefits package

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