Revenue Operations Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $81.2k - $119.4k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

👻 Ghost score 0%

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Modern Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $74M Series D on 2021-02

Consulting • Marketing • Healthcare

Modern Health is a comprehensive mental health care platform that provides a global standard for equitable services worldwide. They offer a wide range of mental health support for employees, family care, and healthcare providers through self-guided tools and crisis care, aiming to boost productivity and prevent burnout. Modern Health partners with employers, consultants, and health plans to integrate mental health benefits into the workplace, addressing long-term needs, reducing absenteeism, enhancing operational efficiency, and improving well-being. Their evidence-based solutions cater to a wide array of mental health concerns, promoting personalization and accessibility to culturally centered care globally.

📋 Description

• Own the RevOps systems roadmap, define priorities, make build/buy/defer tradeoffs, and align stakeholders on sequencing • Lead complex cross-functional programs, including system migrations, integrations, and automation initiatives, from scoping through adoption and measurement • Build and maintain dashboards, reporting, and analytics measuring customer satisfaction, account health, tool adoption, and utilization across the revenue organization • Develop account-level reporting on tool and workflow usage, adoption strength, weaknesses, and improvement actions • Turn usage and performance data into decision-ready insights, practical recommendations, enablement, and operating guidance for Sales, CS, and GTM leadership • Serve as technical owner of core GTM tooling, including Gainsight, and design scalable architecture, data models, and workflows • Define and enforce data quality standards and own the reporting layer used by GTM leadership • Create presentation-ready narratives explaining queries, reports, dashboards, and recommended actions to technical and non-technical audiences • Partner with Sales, CS, Finance, and Product leadership as a business advisor • Translate ambiguous business problems into system and process solutions • Establish operational standards for issue intake, triage, and system reliability • Reduce recurring failure modes at their root • Mentor junior team members and cross-functional partners • Identify opportunities, build the case for them, and drive them to resolution

🎯 Requirements

• Gainsight Certification - Level 2 (required baseline) • Knowledge of Matrix Data Architecture, MDA objects, Data Designer, and Rules Engine • Experience designing and configuring health scorecards, playbooks, CTAs, and Success Plans from scratch • Experience with Journey Orchestrator programs, surveys, and email templates • Experience building reports and dashboards for CS leadership and executive consumption • Experience managing Salesforce-Gainsight integration and data synchronization • 5+ years in revenue operations, sales operations, business systems, or a closely related function, including meaningful ownership of GTM systems • Deep hands-on Salesforce expertise, including Salesforce data, dashboards, reports, workflows, analyses, and operational insights • Experience with adjacent GTM tooling such as CS platforms, CPQ, engagement, and BI • Designed and implemented systems rather than merely maintaining inherited systems • Strong analytical judgment and ability to define metrics, build analyses, and defend conclusions • Ability to move between deep analytics and consultative partnership with Sales stakeholders • Experience translating complex data, queries, and system behavior into concise business recommendations and executive-ready presentations • Track record of leading cross-functional programs to completion without formal authority • Ability to set priorities under ambiguity • Clear, credible communication with senior stakeholders and ability to explain technical constraints in business terms • Ability to identify patterns in tool utilization, codify best practices, and drive adoption • Bias toward durable solutions and high standards for owned systems • Must be able to maintain work authorization for the duration of employment without employer sponsorship, employer-provided training plans, or attestations • Immigration sponsorship is not available

🏖️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Flexible Time Off • Company-wide Collective Pause Days • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development Stipend • 401k • Financial Planning Benefit through Origin • Annual Wellness Stipend • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday-themed activities, team-building events, and more • Monthly Cell Phone Reimbursement • Full-time employees are eligible for Modern Health's equity program