Senior Manager, Account Management

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Modernize

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏗️ Construction

💼 Consulting

📣 Marketing

Construction • Consulting • Marketing

Modernize is a company specializing in home improvement solutions, helping homeowners connect with trusted professionals for various projects such as roofing, windows, siding, and more. They offer tools like cost calculators and contractor matching services to streamline the home improvement process. Modernize also provides marketing solutions for professionals, aiding them in reaching more clients and expanding their business. With a focus on innovation and efficiency, Modernize facilitates a seamless experience for both homeowners looking to enhance their homes and professionals seeking to grow their services.

📋 Description

• Drive revenue performance across assigned accounts and branches by increasing financing adoption, close rates, and revenue growth • Develop and execute strategic account plans focused on satisfaction, retention, and expansion • Engage office managers, business owners, and executive stakeholders to maximize product adoption and long-term value • Monitor account health, risks, growth opportunities, customer data, performance metrics, and feedback • Prepare executive-level business reviews, performance reports, and strategic recommendations • Support customer onboarding and transitions from sales to account management • Lead, coach, and develop a team of Account Managers • Establish performance expectations, accountability measures, coaching, feedback, and development plans • Conduct one-on-one meetings, performance reviews, and career development planning • Partner with leadership to recruit, onboard, and develop talent • Serve as subject matter expert and escalation point for complex customer issues and strategic opportunities • Implement best practices, processes, and playbooks for scalable account management • Collaborate with lender operations, sales, product, engineering, and leadership teams • Provide customer and market insights to influence product, operational, and go-to-market improvements

🎯 Requirements

• 6+ years of account management, customer success, sales, or relationship management experience • 2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing • 2+ years of direct people management, team leadership, or mentoring experience preferred • Experience managing customer portfolios through individual contribution and team leadership • Home services, financial services, lending, or point-of-sale financing experience strongly preferred • Demonstrated success coaching and developing high-performing customer-facing teams • Strong leadership, analytical, business acumen, communication, presentation, organizational, and process-management skills • Proficiency in Salesforce • Intermediate to advanced Excel skills • Willingness and ability to travel up to 40%, including overnight and multi-day trips • Experience engaging executive stakeholders and facilitating customer training • Proven ability to manage the full customer lifecycle from onboarding through renewal and expansion • Bachelor's degree preferred or equivalent combination of education and experience

🏖️ Benefits

• Performance bonus or commission eligibility • Health care benefits • Retirement benefits • Paid sick leave • Parental leave • Paid time off or vacation benefits • Other tax-reportable benefits • Remote work arrangement

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