Workforce Management Lead Analyst

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Build and maintain complex supply-and-demand capacity models • Write custom SQL queries for volume and variance analysis • Create, publish, and maintain optimized schedules, including shift swaps and offline planning • Monitor intraday adherence and volume • Own service metric tracking, including SLA, ASA, and AHT • Automate dashboards using SQL and data visualization tools • Prepare and present weekly, monthly, and quarterly operational reports to leadership • Serve as a strategic consultant to senior leadership • Provide data-backed recommendations on headcount needs and shrinkage buffers • Partner with business unit leaders to present data-driven narratives that influence decision-making • Identify and implement improvements to WFM workflows and reporting architecture

🎯 Requirements

• Bachelor's degree in Data Analytics, Business, Statistics, or related field • 4–6+ years in Workforce Management, Capacity Planning, or Operations Analytics within multi-channel environments • Proficiency in SQL, including joins, aggregations, and window functions • Advanced expertise in Excel or Google Sheets, including complex formulas, scenario modeling, pivot tables, and data structuring • High mastery of WFM software such as Verint, NICE CXone, Genesys, Zendesk WFM, or similar • Experience with data visualization tools such as Tableau, Power BI, or Looker • Experience building automated, self-serve dashboards using Tableau, Power BI, Looker, or Sigma • Basic understanding of statistical forecasting models such as ARIMA, Holt-Winters, Erlang-C, or Erlang-A, or scripting in Python/R for automated data pipelines • Experience setting up, configuring, or integrating a new WFM platform from scratch • Lean, Six Sigma, or Agile certification or experience driving operational process redesign • Industry certifications such as COPC, CWPP, or vendor-specific platform certifications

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits • Company Health Savings Account contribution • 401(k) matching contribution of 50% of contributions deferred on up to 6% of compensation • 100% vesting of matching contributions after one year of employment • Generous Paid Time Off • Paid Parental Leave • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Dog-friendly HQ • Remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms