Senior Editorial Writer – Content Strategist

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏳ Contract/Temporary

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Ghostwrite executive articles for owned, social, and external distribution channels • Interview internal subject-matter experts, clients, and partners to extract story angles and original perspectives • Develop sponsored editorial and co-authored pieces for targeted trade publishers • Support live programming, including office hours, panel appearances, and recurring conversations with senior ModSquad voices • Prepare participants, frame live programming, and turn recordings into written pieces • Track the customer experience, trust & safety, moderation, and outsourcing landscape • Analyze competitor positioning, vendor claims, analyst coverage, and regulatory movement • Build data-led editorial, including original surveys, benchmark analyses, state-of-the-industry pieces, and data-grounded commentary • Translate industry research into arguments practitioners can use • Identify stories competitors are not telling • Partner with Account Management and Sales to identify client stories • Develop anonymized or attributed client stories that are specific and authentic • Build a repeatable process for sourcing, quantifying, and clearing client stories, including business outcomes • Work with the Content & Creative Production team and collaborate with the Head of Brand and VP of Marketing • Provide services on an as-needed basis with weekly hours varying by project volume • Track time through Teambridge Systems and submit monthly invoices

🎯 Requirements

• Demonstrated experience covering or analyzing at least one of: customer experience, contact centers, BPO/outsourcing, trust & safety, content moderation, enterprise SaaS, or digital operations • Track record in journalism, trade publishing, industry analysis, or research writing, not general content marketing • Demonstrable executive ghostwriting, with published examples • Experience producing or interpreting original research, including surveys, benchmark data, or industry datasets • Ability to extract story angles and original perspectives from executive, client, and partner interviews • Ability to build coherent, logical arguments from ideas or rough briefs • Knowledge of trade publication workflows, including editorial pitches, sponsored content, and co-authorship • Knowledge of relevant publications, newsletters, and analysts in the category • Comfortable working with plain text workflows, Markdown, and GitHub • Familiarity with the Paramedic Method from Revising Prose or Several Short Sentences About Writing • Fast, self-directed, and able to work without heavy oversight • Comfortable working as an independent contractor alongside an in-house team • Must perform services from an eligible U.S. location outside New York City, New York, and Jersey City, New Jersey • Cover letter and writing samples must be the applicant's own work

🏖️ Benefits

• Independent contractor arrangement does not include employee benefits • Fully remote engagement • Asynchronous work except for some availability during Pacific business hours as needed • Possibility of extension beyond the initial six-month engagement based on business needs and project volume