Technical Customer Support Representative – Water Filtration

🔥 12 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $35k - $55k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Moen

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏭 Manufacturing

🔧 Hardware

Construction • Manufacturing • Hardware

Moen is a manufacturer and retailer of kitchen and bathroom plumbing fixtures and related products, including faucets, sinks, shower systems, toilets, disposals, water filtration, and smart-home water monitoring and shutoff devices. The company supplies products to both consumers and professionals through retail, pro, and eCommerce channels, and provides installation support, replacement parts, and warranties.

📋 Description

• Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions • Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products • Walk customers through step-by-step troubleshooting and resolution processes • Support customer inquiries through phone, chat, and email channels • Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns • Accurately record customer interactions, troubleshooting activities, and resolutions • Meet expectations for quality, productivity, and customer satisfaction • Maintain composure while managing high interaction volumes and complex technical situations • Expand product knowledge and strengthen technical troubleshooting skills to improve customer outcomes • Work scheduled shifts of 8:00 AM–5:00 PM ET or 9:00 AM–6:00 PM ET, with occasional flexibility for coverage needs

🎯 Requirements

• High School Diploma or GED • 1+ year of experience in customer service, technical support, call center, or another customer-facing environment • Strong verbal communication and active listening skills • Ability to demonstrate empathy, patience, and sound judgment • Basic computer proficiency and comfort learning new systems • Strong critical thinking and problem-solving abilities with an aptitude for troubleshooting • Ability to multitask while maintaining accuracy • Willingness to learn technical product details, water filtration systems, and support processes • Experience with water filtration, water treatment, plumbing, or related products and systems strongly preferred • Experience troubleshooting water filtration systems, plumbing products, mechanical equipment, or other technical products • Knowledge of water filtration, water softening, reverse osmosis, plumbing components, or residential water systems • Experience providing technical guidance or troubleshooting support to customers by phone, chat, or email • Experience working in a fast-paced, metrics-driven customer service or technical support environment • Familiarity with CRM systems, knowledge bases, or customer support technologies • Bilingual capabilities are a plus • Candidates must be located within the United States

🏖️ Benefits

• Bonus opportunities • Overtime pay based on business needs • Annual bonus plan or role-based sales incentive plan • Comprehensive health plans • Market-leading 401(k) program with a company contribution • Product discounts • Flexible time off benefits • Adoption benefits • Employee Resource Groups (ERGs) • Reasonable accommodations for individuals with disabilities