Technical Support Specialist – Weekend Shifts

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resultant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

☁️ SaaS

🔒 Cybersecurity

Consulting • SaaS • Cybersecurity

Resultant is a technology consulting company that provides a range of services including IT managed services, cybersecurity, cloud services, data analytics, and digital transformation. They work with a variety of industries such as state and local government, healthcare, education, and non-profit organizations to help them achieve better outcomes through strategic technology solutions. Resultant focuses on building customized solutions for their clients' unique challenges, leveraging data and technology to drive insights and improve processes. The company is recognized for its expertise and has won multiple awards, including the Google Industry Solution Services Partner of the Year for Government. Their services also include training on platforms like Google Workspace, Tableau, and Alteryx.

📋 Description

• Provide technical support to clients during weekend shifts • Escalate customer support requirements appropriately, communicating criticality and timeliness and confirming acceptance of escalated issues • Prepare desktops, laptops, and miscellaneous hardware for customers • Keep customer documentation up to date and accurate • Deliver assigned operational and project commitments using the customer team as needed and agreed with the Customer Team Lead • Perform customer maintenance activities on behalf of the customer team • Monitor assigned customer alerts alongside the live helpdesk and respond appropriately • Collaborate with teams to meet client needs • Organize, prioritize, plan, and deliver work and commitments in a timely manner

🎯 Requirements

• Excellent written and oral communication and customer service skills • Ability to explain technical challenges and solutions to people with varying backgrounds • Willingness to participate in an on-call rotation and provide after-hours support as necessary • 1–3 years of experience as a Desktop Support Specialist or similar role • Prior experience working for a Managed Service Provider (MSP) preferred • Knowledge of Active Directory, file permissions, domains, backups, and antivirus • Knowledge of firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, and VPN • Experience with computer replacement, IPCONFIG details, joining computers to a domain, printer installs, and antivirus • Experience with user profile migrations, Outlook setup, and mobile device email setup • Experience with Office 365, SharePoint, and QuickBooks • Must be legally authorized to work in the United States for any employer without sponsorship • Must be able to work Saturday, Sunday, and Monday from 10am–11pm Eastern Time

🏖️ Benefits

• Unlimited vacation • Significant 401k contributions • Several opportunities to develop yourself • Performance-based compensation and incentives aligned with client outcomes • Remote work arrangement