Technical Services Help Desk Representative I

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Neogen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🌾 Agriculture

🍽️ Food & Beverage

Biotechnology • Agriculture • Food & Beverage

Neogen Corporation is a biotechnology company that offers a comprehensive range of solutions and services aimed at ensuring food safety throughout the food chain. They cater specifically to the food processing, animal protein, and agriculture industries, helping to protect the global food supply while promoting efficient production practices. In addition to their primary focus on food safety, Neogen also serves the companion and performance animal sectors, as well as engaging in life sciences and toxicology fields.

📋 Description

• Serve as a technical resource for Neogen customers across supported product lines and related platforms • Respond to inbound technical support contacts through phone, email, chat, and other support channels • Investigate, troubleshoot, resolve, and document customer technical issues • Maintain ownership of assigned cases and provide timely customer updates • Follow troubleshooting procedures and identify root causes through clarifying questions • Escalate issues to appropriate internal teams as needed • Document customer issues, troubleshooting steps, actions taken, and resolutions in support systems • Support high-priority customer accounts and urgent technical issues • Educate customers on product use, features, and best practices • Identify opportunities to improve the customer experience • Create and update knowledge base articles and technical documentation • Participate in product training, cross-training, continued education, and special projects • Document recurring technical issues and customer feedback to support product quality and development • Follow Neogen quality, productivity, documentation, and customer service standards • Comply with company policies, procedures, and professional workplace expectations

🎯 Requirements

• Associate degree from an accredited college or university, or an equivalent combination of education and relevant experience • 2+ years of related customer service, technical support, help desk, or customer-facing experience • Experience communicating with customers through phone, email, chat, or similar support channels • Experience documenting customer issues, troubleshooting steps, and resolutions • Ability to manage time, organize priorities, and maintain ownership of assigned work • Ability to use active listening, probing questions, and structured troubleshooting techniques to resolve customer concerns • Strong written and verbal communication skills • Ability to explain technical information to both technical and non-technical customers • Basic knowledge of computer hardware, database structures, and networks • Working knowledge of Microsoft Windows operating systems • Ability to maintain confidentiality and handle customer information appropriately • Ability to adapt to changing priorities and manage multiple customer issues simultaneously • Ability to work independently while knowing when to escalate or request assistance