Client Onboarding Specialist

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mogli

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Mogli is a native Salesforce application that specializes in SMS, MMS, and WhatsApp messaging to enhance digital engagement strategies. With features like one-to-one conversations, bulk messaging, surveys, text-to-vote, and chatbot services, Mogli helps organizations improve their communication efficiency and customer interaction. It offers automation and artificial intelligence functionalities to make communication robust and user-friendly. Mogli also integrates with Salesforce's automation tools, allowing businesses to customize their messaging needs seamlessly. Notable for their exceptional customer success team, Mogli serves a global clientele by providing a reliable and effective solution for business messaging needs.

📋 Description

• Drive the full onboarding lifecycle from kickoff to go-live, manage timelines and risks, and ensure seamless handoffs to Client Success • Independently implement standard Salesforce and Mogli configurations • Translate technical knowledge into precise client configurations • Complete technical implementation of Mogli SMS • Troubleshoot technical issues and escalate to Technical Support as needed • Implement dynamic onboarding programs and training curricula • Provide customized training tailored to client business use cases • Educate clients on SMS messaging carrier requirements and industry regulations • Analyze implementation patterns and challenges and propose repeatable process improvements • Communicate with clients, manage expectations, provide timely updates, and resolve questions through Salesforce Cases within SLA • Collaborate with Sales, Client Success, and Product on requirements and action items • Contribute to a self-serve product-adoption knowledge base • Advance professional and technical knowledge

🎯 Requirements

• 2-4 years managing customer accounts and/or directly interacting with customers • Strong experience with Salesforce is required (certifications are preferred) • Strong analytical and problem-solving skills • Strong project management and communication skills • Ability to work well with company leaders and employees and proactively recognize and implement superior customer service • Self-starter attitude with ability to take independent initiative and juggle multiple timelines and priorities while adapting to evolving client needs • Excellent customer service skills with ability to explain, document, or demonstrate technical products/solutions to non-technical audiences • Ability to adapt training plans for 1:1 or group training and tailor delivery to trainees’ needs • Ability to apply engineering, technology, or related principles to product onboarding • Candid communication and transparency • Consultative mindset with focus on scalable and compliant solutions • Strong risk assessment skills to identify regulatory or technical blockers • Ability to work independently and collaboratively • Foreign language fluency is a bonus, but not required

🏖️ Benefits

• Additional variable bonus • Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli • Matching 401k plan • Ownership of Mogli and equity grant • Flexible Time Off per Mogli’s FTO Policy • 9 US Federal Holidays and 6 paid sick days • Work from Anywhere in the United States