Solutions Architect

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mogli

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

📡 Telecommunications

🤖 Artificial Intelligence

SaaS • Telecommunications • Artificial Intelligence

Mogli is a native Salesforce application that specializes in SMS, MMS, and WhatsApp messaging to enhance digital engagement strategies. With features like one-to-one conversations, bulk messaging, surveys, text-to-vote, and chatbot services, Mogli helps organizations improve their communication efficiency and customer interaction. It offers automation and artificial intelligence functionalities to make communication robust and user-friendly. Mogli also integrates with Salesforce's automation tools, allowing businesses to customize their messaging needs seamlessly. Notable for their exceptional customer success team, Mogli serves a global clientele by providing a reliable and effective solution for business messaging needs.

📋 Description

• Own the professional services lifecycle: scoping, implementation, testing, rollout, training, documentation, and final sign-off. • Architect and build solutions that maximize the value Mogli SMS delivers to clients within their unique constraints. • Act as a source of continuity from onboarding through delivery, ensuring a smooth handoff from Sales/SEs. • Manage project timelines and budgets, delivering high-quality solutions on time and on budget. • Drive end-user adoption through training, change management, and enablement strategies. • Adhere to internal processes for time tracking, project management, and knowledge management. • Serve as the subject matter expert on Mogli’s technical capabilities, advanced configurations, and integrations. • Ensure solutions follow Salesforce best practices for scalability, security, and maintainability. • Provide structured feedback to Product, Support, and Customer Success to inform the roadmap and address recurring issues. • Assist with research and development of new product features, innovations, and integrations. • Build and manage product extensions (add-on packages) to provide scalable, profitable revenue streams. • Collaborate with Account Managers and Technical Support to ensure measurable client outcomes that support renewal and expansion. • Support partners during implementation as needed to ensure high-quality joint delivery. • Step in to troubleshoot and resolve advanced, complex technical issues for clients or partners.

🎯 Requirements

• Deep knowledge of Salesforce architecture, clouds, products, and best practices • 3-5 years of experience with declarative configuration of Salesforce (Flow, Process Builder, etc.) • Experience in a client-facing consulting, professional services, or technical implementation role is required • Marketing Cloud, Pardot, and/or Apex programming experience is highly preferred • Background managing client projects and directly interacting with stakeholders • Experience deploying and/or supporting Mogli SMS or a similar messaging SaaS product is a plus • Bachelor's degree in Engineering, Computer Science, Business, or a related field • Understanding Nonprofit and Higher Education sectors is a bonus, but not required

🏖️ Benefits

• Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli • Support for professional development, including professional certification • Matching 401k plan • Employee Assistance Plan, AD&D, etc • Ownership of Mogli and equity grant • Flexible Time Off per Mogli’s FTO Policy • 9 US Federal Holidays and 6 paid sick days • Work from Anywhere in the United States