Customs Brokerage Coordinator – Entry Writer

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

✏️ Content Writer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Mohawk Global

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

💼 Consulting

📦 Logistics

🚗 Transport

Consulting • Logistics • Transport

Mohawk Global is a logistics and supply chain services provider specializing in international and domestic freight management, customs and trade advisory services, and shipment tracking (including PAPS/PARS). The company supports businesses with freight capacity planning, trade compliance guidance, and industry news, events, and educational seminars to help clients navigate global trade and customs regulations.

📋 Description

• Serve as a primary point of contact for assigned accounts and provide timely updates and responsive customer support • Build effective working relationships with clients through professional communication and service • Address routine client inquiries and escalate complex issues as appropriate • Process customs entries accurately and timely in accordance with client requirements and regulatory standards • Review and validate invoices, packing lists, and supporting customs documentation • Ensure compliance with CBP regulations, customer SOPs, and internal procedures • Maintain accurate shipment records and support operational workflow efficiency • Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns • Collaborate with internal teams and regulatory agencies to address operational challenges • Identify risks, compliance concerns, or processing errors and take appropriate corrective action • Escalate non-routine issues and exceptions to leadership as needed • Communicate with clients, CBP, partner government agencies, and internal stakeholders • Partner with Compliance, Transportation, and other operational teams to support shipment execution • Participate in team meetings, training programs, and coaching sessions • Seek feedback and apply learnings to improve performance and technical expertise • Support compliance with billing, file completion, and documentation requirements • Ensure files are processed and finalized within established service standards • Contribute to productivity, quality, and compliance KPIs • Perform other duties as assigned

🎯 Requirements

• 1–2 years of experience in customs brokerage, international trade, logistics, or a related field • Familiarity with customs entry processes and U.S. Customs regulations • Strong organizational skills and attention to detail • Excellent verbal and written communication skills • Proficiency with Microsoft Office applications, including Excel, Outlook, and Word • Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures • Ability to process customs entries and review shipment documentation accurately • Proficiency in CargoWise or similar customs brokerage systems • Knowledge of customs documentation, classification, and regulatory requirements • Customer service and relationship management skills • Time management and prioritization in a deadline-driven environment • Problem-solving and analytical thinking • Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field (preferred) • Experience utilizing CargoWise or similar brokerage systems (preferred) • Exposure to customs classification, PGA requirements, or trade compliance activities (preferred) • Customs brokerage industry certifications or coursework (preferred) • Ability to work in a professional office environment and/or remotely from a home office • Ability to use standard office equipment • Ability to lift items under 25 pounds and bend, stand, and walk short distances as required • Less than 10% travel requirement

🏖️ Benefits

• Employee-centric organization • Certified as a “Great Place to Work” for the past thirteen years • Equal opportunity employment