Case Manager, Patient Support – Non-Clinical

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Provide personalized inbound and outbound patient and caregiver support via telephone, email, chat, and text • Build trusting relationships through empathy, active listening, emotional intelligence, and patient-centered communication • Use open-ended questions, reflective listening, and motivational interviewing to understand concerns, goals, and barriers • Communicate approved program information, services, and resources while confirming understanding • Apply critical thinking and problem-solving to identify needs, evaluate resources, and determine next steps • Coordinate resources, follow up on agreed actions, and maintain continuity of support • Guide conversations while balancing patient needs, required discussion points, call objectives, and approved call guides • Recognize requests outside the program scope and respond without providing medical advice or clinical recommendations • Manage assigned cases, outreach, follow-up responsibilities, and time-sensitive tasks • Maintain accurate, timely, thorough, and objective documentation in designated systems • Navigate CRM, telephony, and documentation platforms while maintaining patient engagement • Collaborate with internal teams and program stakeholders to resolve patient needs • Maintain knowledge of assigned programs, resources, workflows, and processes • Meet productivity, quality, documentation, and service expectations • Participate in training, coaching, quality calibration, and continuous improvement initiatives • Comply with company, client, industry, privacy, and regulatory requirements • Identify, document, and report adverse events and product quality complaints within required timelines • Protect patient privacy and Protected Health Information (PHI)

🎯 Requirements

• Associate degree required; bachelor's degree preferred • Two years of experience in patient support, patient navigation, non-clinical care coordination, pharmaceutical or healthcare support services, community health, health coaching, social services, healthcare advocacy, or a related field involving individualized support and problem-solving • Experience supporting individuals through complex concerns, identifying barriers, coordinating resources, and facilitating appropriate follow-up • Experience communicating with patients, caregivers, members, or customers in a telephonic or virtual support environment • Demonstrated experience meeting productivity, quality, and performance expectations while maintaining a high standard of service • Experience using motivational interviewing, active listening, or other patient-centered engagement techniques • Patient-centered communication, empathy, professionalism, and clarity • Active listening, open-ended questioning, and reflective statements • Critical thinking and problem-solving • Call management and clear communication • Sound judgment and professional boundaries in a non-clinical role • Organization, follow-through, documentation accuracy, and time management • Ability to navigate Salesforce, Genesys, Microsoft Office, CRM, and telephony platforms • Proficiency with internet research, multiple monitors, browser tabs, and data entry systems • Minimum typing speed of 40 words per minute • No licenses or credentials required

🏖️ Benefits

• Targeted bonus eligibility based on company or individual performance • Car allowance may be included for some roles