Field Clinical Nurse Educator – Neurology

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $38 - $40 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Provide ongoing contact center and virtual support to patients prescribed complex neurological therapies • Deliver personalized, high-touch telephonic support through inbound and outbound calls, virtual calls, email, chat, and text • Provide individualized treatment and therapy instruction and education • Connect patients with additional resources and partner with Field Nurse Educators, HUB/C ertified Pharmacy, and other stakeholders • Build trust-based relationships with patients and caregivers using empathy and emotional intelligence • Communicate complex information effectively and empathetically • Complete patient engagements accurately according to provided criteria • Identify adherence barriers using a motivational interviewing model • Coach patient initiation and support processes to encourage starting and staying on therapy • Collaborate within a POD structure to identify gaps, barriers, and process and patient-experience improvements • Partner with patients, brand, and operational teams to ensure program success • Provide managers with patient feedback and product, patient, and industry insights • Report adverse events and product quality complaints according to MLS and client policy • Ensure all activities comply with MLS, client, and industry rules and regulations

🎯 Requirements

• Associate’s degree in nursing with patient education experience • Minimum of 2 years of experience working for (or contracting with) a pharmaceutical company within a call center environment • Current, unrestricted RN or NP license • Background in neurological conditions and/or rare disease • Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing • Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders • High emotional intelligence and ability to exhibit empathy • Ability to communicate clearly about complex information in a way that resonates with patients • Competency independently navigating technology using multiple platforms, computer screens, and technical components, including virtual engagement platforms, telephony systems, CRM tools, and Microsoft Suite • Advanced written and verbal communication and problem-solving skills • Detail-oriented, highly organized, and able to work through ambiguity • Ability to work independently with minimal supervision • Ability to maintain cases and complete calls on time • Ability to maintain compliant conversations and documentation in a high-volume role • Ability to maintain patient confidentiality using a headset and maintaining a private, distraction-free home office environment • Must be able to read, write, and communicate fluently in English • Ability to communicate effectively (hear, listen, speak), with or without reasonable accommodations

🏖️ Benefits

• Some roles may include car allowance • Eligibility to earn targeted bonus based on company or individual performance • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions