Customer Marketing Manager

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

👻 Ghost score 10%

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Momentus Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Momentus Technologies is a company that provides a cloud-based event and venue management software platform designed for convention centers, corporate and university campuses, stadiums and arenas, performing arts centers, conference centers, and other specialized venues. Their product suite (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralizes booking, scheduling, operations, resource and risk/incident management, CRM, payments, and analytics to help venues increase bookings, streamline operations, improve revenue, and deliver safe, efficient events. The platform targets mid-to-large organizations and emphasizes real-time coordination across departments, reporting, and scalability.

📋 Description

• Own the strategy and execution of programs driving customer adoption, expansion, and retention • Partner with Customer Success and RevOps to segment customers, identify expansion opportunities, and understand venue-type usage and value • Use AI tools to synthesize customer data, surface churn signals, and identify expansion triggers • Translate usage patterns, support trends, and customer feedback into campaign inputs and product feedback loops • Identify, recruit, and activate customer advocates for case studies, reference calls, and speaking opportunities • Develop customer messaging across onboarding communications, upsell campaigns, case studies, adoption guides, feature spotlights, webinars, and in-product messaging • Design and execute multi-channel lifecycle campaigns for feature adoption, product expansion, and renewal • Build AI-powered nurture sequences responsive to customer behavior, usage milestones, and health scores • Partner with Sales and Customer Success on upsell and cross-sell plays, including messaging, assets, and sequences • Define campaign hypotheses, measure outcomes, and apply learnings • Lead customer-facing go-to-market for new features and product updates • Equip Customer Success and Account Management with talk tracks, one-pagers, and enablement materials • Measure post-launch activation rates and iterate to improve them • Own KPIs including adoption rates, expansion pipeline influenced, churn-rate impact, and advocacy participation • Build dashboards and reporting loops for leadership and cross-functional visibility • Use AI tools to accelerate analysis, identify patterns, and surface recommendations

🎯 Requirements

• 5+ years of B2B SaaS marketing experience, with at least 2 years focused on customer marketing, lifecycle marketing, or a closely related function • Demonstrated track record of driving measurable retention and expansion outcomes • Fluency with AI tools in a marketing context, including research, content production, campaign personalization, and performance analysis • Excellent written and storytelling skills • Strong command of customer segmentation, lifecycle strategy, and behavioral data • Proficiency in HubSpot and analytics platforms • Performance-oriented approach with goal setting and progress tracking • Comfortable operating cross-functionally alongside Customer Success, Product, Sales, and RevOps • Experience in event management, venue operations, or hospitality SaaS (preferred) • Hands-on experience with AI-assisted marketing platforms, predictive analytics tools, or advanced marketing automation beyond basic email sequencing (preferred) • Passion for live events and venues (preferred) • Must reside in an eligible U.S. state; candidates residing in California or other states with active pay transparency laws will not be considered

🏖️ Benefits

• Fully remote work arrangement • Equal opportunity workplace committed to diversity and inclusion • Reasonable accommodations during recruitment and employment for individuals with disabilities

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