Customer Service, Booking Specialist

Job not on LinkedIn

🕒 October 15

🏄 California – Remote

🏄 California – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Monkey Wrench Plumbing, Heating, Air & Electric

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏗️ Construction

⚡ Energy

👥 B2C

Construction • Energy • B2C

Monkey Wrench Plumbing, Heating, Air & Electric is a Los Angeles–area home services contractor that provides residential plumbing, heating, air conditioning (HVAC), indoor air quality, and electrical services. Their offerings include water heaters (including tankless), water filtration and treatment, drain and sewer services (hydrojetting, video inspection), plumbing repairs and repiping, gas lines, AC repair/installation/maintenance, furnaces and heat pumps, ductwork and duct cleaning, air purifiers and UV lights, electrical panel upgrades, wiring, lighting, EV charger installation, and generators. The company emphasizes eco-friendly practices (EPA-certified technicians), a friendly “mom-and-pop” approach combined with professional technicians, is licensed in California, and serves Los Angeles and surrounding areas.

📋 Description

• Answer inbound calls promptly and create a positive, reassuring first impression • Make outbound calls to schedule appointments, follow up with customers, and convert inquiries into bookings • Listen empathetically to customer concerns and build trust through clear communication • Resolve customer needs urgently and ensure timely scheduling • Guide customers through the booking process, answer questions, and offer solutions • Update customer information and appointment details accurately in the CRM • Coordinate with dispatch and management for smooth scheduling and communication • Meet booking targets while maintaining high standards of customer care • Learn and use Service Titan CRM

🎯 Requirements

• 3-5 years of customer service and/or appointment-setting experience in HVAC, plumbing, electrical or home services • Strong English communication skills, both spoken and written • Clear, professional phone presence with excellent etiquette • Ability to build rapport quickly and handle calls with confidence • Organized, detail-oriented, and solution-focused • Tech-savvy and comfortable with CRM systems • Self-motivated team player who thrives in a performance-driven environment • Reliable internet and a professional work-from-home setup • Pre-employment background check and drug screening are required

🏖️ Benefits

• Stable schedule with occasional overtime as needed • Vibrant company culture with regular events and team celebrations • Growth and advancement opportunities through ongoing training and career development • Supportive, team-based environment with caring, engaged leadership • Paid time off (PTO) for personal time and rest • Paid training programs • Bonus opportunities • Fully remote role within the U.S.

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