Client Implementation Operations Manager

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🌵 Arizona, Tennessee – Remote

🌵 Arizona – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Monogram Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Monogram Health is a leading multispecialty provider that delivers in-home, evidence-based care and benefit management for patients with complex, multiple chronic conditions, with a strong focus on chronic kidney disease and related metabolic, cardiovascular, pulmonary, and behavioral health needs. The company coordinates multispecialty clinical teams (nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care), provides 24/7 home-based support including home dialysis and medication management, and partners with payers and physician groups to improve outcomes, reduce hospitalizations, and lower costs.

📋 Description

• Partner with clinical leadership to assess operational readiness for new market launches and client expansions • Consult on staffing models, reporting needs, and systems setup for projected membership growth • Coordinate with Finance and Recruiting to track staffing readiness and communicate go-live risks or gaps • Support staffing and scheduling planning across clinical resources for initial enrollment volume • Track licensing and credentialing status with payers and escalate readiness risks • Lead Pod-level operational training on client-specific workflows, reporting expectations, and systems setup • Serve as operational advisor during go-live, supporting issue identification and resolution • Facilitate daily readiness and go-live huddles with Pod leadership and Care Center partners • Ensure Pod-level reporting and performance tracking mechanisms are in place • Partner with clinical leadership and analytics teams on reports, KPI tracking, and trend analysis • Support root-cause analysis of early performance trends and recommend operational improvements • Advise strategies to support new patient engagement and reduce early disengagement risks • Collaborate with Care Center and Community Outreach leaders to align execution with growth plans

🎯 Requirements

• Bachelor's degree required • MBA in healthcare business administration, operations management, or a related field preferred • Minimum of three (3) years of project management or operations experience required • Ability to perform detailed data analysis • Advanced professional communication skills, including clear, concise, and comprehensive documentation • Technical writing skills • Ability to execute and publish written requirements articulating business intent and operational workflow details • Previous healthcare, managed care, delegated financial risk, or value-based healthcare environment experience preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Employee assistance program • Employer-paid and voluntary life insurance • Disability insurance • Health and flexible spending accounts • Competitive compensation • 401k with employer match • Financial wellness resources • Paid holidays • Flexible vacation time/PSSL • Paid parental leave • Work life assistance resources • Physical wellness perks • Mental health support • Employee referral program • BenefitHub for employee discounts