IT Analyst – Support

🔥 27 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Morgan Properties

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🏠 Real Estate

👥 B2C

Real Estate • B2C

Morgan Properties is a U. S. -based real estate company that acquires, owns, and operates multifamily residential communities. The firm focuses on property and asset management, resident services, and investor relations — its website sections include “Resident Login,” “Our Communities,” “Investors,” and “Social Impact & Partnerships,” indicating it operates apartment communities and provides management and resident-focused services.

📋 Description

• Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues. • Provide timely diagnosis, resolution, and documentation of issues in the ticketing system. • Deliver exceptional customer service through clear communication and professional support, including managers and executives. • Install, upgrade, and maintain end user software applications. • Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet. • Assist in training end users on tools and applications as needed. • Work collaboratively with IT team members and other technical personnel across departments. • Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates. • Follow departmental standard operating procedures and meet SLA requirements. • Assist with documentation updates to ensure accuracy and alignment with evolving processes. • Identify and recommend improvements to IT support processes and procedures.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred. • 1-3 years of IT support experience, including telephone and email support for software and hardware issues. • Proficiency with Windows OS, Microsoft Office, and other standard desktop applications. • Knowledge of networking protocols and fundamentals. • Experience with O365 preferred. • Knowledge of VOIP phone systems a plus. • Familiarity with Yardi property management software and/or residential real estate industry experience a plus. • Strong troubleshooting and problem-solving abilities. • Ability to communicate technical information to non-technical users. • Superior customer service skills with excellent telephone etiquette.

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.