Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mosaic Consulting Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

👥 HR Tech

Consulting • HR Tech

Mosaic Consulting Group is an exclusive UKG partner specializing in a full suite of UKG Pro and Workforce Management services. The company offers a wide range of solutions including implementation, strategy, optimization, payroll processing, interface development, and HR outsourcing. With a focus on delivering exceptional service and value, Mosaic's team of experts applies best practices from numerous projects to help clients maximize their UKG investments. Their commitment to ethical practices, accountability, and teamwork drives their mission to inspire confidence and make a difference in their clients' operations.

📋 Description

• Report to the Senior Director, Customer Success • Work alongside the other Junior CSM, five vertical Senior CSMs, and the Renewals Specialist, escalating and receiving accounts as they move between tiers • Share ownership of the full Tier 3 book across all verticals, split by geography or vertical grouping • Run playbook-driven, semi-annual touchpoints • Maintain self-service resources, including the knowledge base and standard reporting • Capture CSAT, annual NPS, and referenceability status for every assigned Tier 3 account • Monitor assigned accounts for tier-up signals such as spend growth, expansion, and deepening executive relationships • Escalate accounts to the Senior Director for reassignment to the appropriate vertical Senior CSM • Maintain key-contact records in Salesforce • Flag accounts with strong outcome stories for the reference and case-study pipeline • Performance measured by CSAT/NPS, referenceability, retention, and accuracy and timeliness of tier-up escalations

🎯 Requirements

• Bachelor's degree or equivalent experience • 1–3 years in customer success, account management, or a client-facing support role, ideally touching HCM, Payroll, or Workforce Management software or services • Comfortable managing a high-volume portfolio through process and self-service tools rather than one-to-one relationship depth alone • Organized and detail-oriented, comfortable working in Salesforce or a comparable CRM • Direct, hands-on exposure to the UKG platform is a plus • Experience with a scaled, pooled, or “tech-touch” customer success model