Junior Client Success Specialist

🔥 42 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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RainFocus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

📣 Marketing

💰 Series C on 2021-09

SaaS • Marketing • Event Management

RainFocus is a comprehensive event marketing and management platform designed to elevate in-person, hybrid, and virtual event experiences. Utilizing personalized engagement and data-driven insights, RainFocus helps clients maximize brand identity and attendee interaction. Its integrated platform supports seamless registrations, content management, and attendee engagement across all events. With a strong emphasis on security and compliance, RainFocus is a trusted partner for organizations looking to optimize their event strategies and drive growth. The company also offers a range of on-site solutions and a mobile app to enhance event experiences and streamline operations.

📋 Description

• Create and maintain B2A documentation for new and existing accounts • Perform structured audits of B2As against active client contracts, scope changes, and deliverable schedules • Monitor deliverable completion against B2A milestones and flag discrepancies or risks to CSM Leadership • Organize central repositories, knowledge bases, and CSM tools according to current B2A standards • Audit recurring administrative tasks across the CSM team, including account health updates, account health scores, and weekly administration • Identify administrative process gaps and recommend templates, checklists, or procedural improvements • Maintain weekly and monthly operational scorecards for B2A completion rates and administrative compliance • Assist CSM team members with ad-hoc administrative tasks and cross-functional handoffs • Support post-conference dashboard audits and preparation, Salesforce reports and dashboard creation and maintenance, and risk report analysis • Complete onboarding, learn the B2A framework, assume ownership of B2A creation, run weekly audits, and establish standardized administrative auditing processes

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 1-2 years of experience in an analytical, customer service, or administrative role • Proficiency with Microsoft Office Suite and Google Workspace • Familiarity with CRM systems such as Salesforce is a plus • Strong Excel / Google Sheets skills, including data entry, basic formulas, filtering, and cross-referencing • Exceptional attention to detail for auditing documentation and data • Analytical mindset; ability to read contracts or agreements and map them to internal operational tasks • Clear, concise written and verbal communication skills • Ability to prioritize tasks, meet recurring audit deadlines, and manage competing priorities independently • Ability to travel 30%, including possible weekend travel

🏖️ Benefits

• Competitive salaries • Competitive benefits • 401k • Generous PTO • Team building activities