Patient Financial Clearance Customer Service Representative

🔥 5 minutes ago

🏈 Alabama, Colorado, +14 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mosaic Life Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💰 $250k Grant - Mosaic Life Care on 2023-08

Healthcare

Mosaic Life Care is a regional health system and medical provider based in Northwest Missouri. As a member of the Mayo Clinic Care Network, Mosaic provides a wide range of outpatient and acute care services across medical centers and clinics, offers urgent care (including an online "Hold My Spot" feature), a Community Nurse Line, online patient portal (myMosaic by MyChart), cardiac scoring screening, and patient-facing services like scheduling, billing, and medical records access. The organization emphasizes community-focused healthcare and access to Mayo Clinic expertise for local patients.

📋 Description

• Take inbound calls from patients, attorneys, insurance companies and vendors • Make outbound follow-up and account-resolution calls • Respond to written inquiries • Discuss payment and financial assistance options • Process and input patient data • Fulfill document requests • Maintain performance and quality standards, including preventing abandoned calls • Ensure confidential-data and HIPAA compliance • De-escalate complaints about current or past-due services and balances • Research the patient accounting system regarding previous visits • Work under the direction of the Customer Service Manager • Escalate issues to team leads or functional caregivers as appropriate • Perform other duties as assigned

🎯 Requirements

• H.S. Diploma - Required • 1 Year - Experience with Customer Service - Required • Communicates clearly and concisely; good hand eye coordination • Excellent oral and written communication skills • Maintains good rapport and professional relationship with caregivers • Demonstrates excellent customer service skills • Ability to operate computer, telephone, fax and copier continuously/repetitively • Ability to sit, walk and stand • Ability to analyze and interpret data • Excellent short-term and long-term memory • Ability to perform multiple tasks and follow system policies and procedures • Ability to visually assess paper and electronic data, hear telephone and converse • Demonstrated self-starter • Excellent organizational skills • Ability to quickly assess and respond appropriately to emergency situations • Ability to comprehend medical terms • Analytical skills to resolve complex problems using scientific, mathematical, or technical principles • Knowledge and experience with information systems and Internet usage • Experience with spreadsheet and word processing software • Ability to work independently and manage workload to productivity standards • Ability to work a varied schedule including weekend and evening coverage • Remote employment limited to candidates residing in Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, or Virginia

🏖️ Benefits

• Concierge services • Employee lounge • Wellness programs • Free covered parking • Free on-site and virtual health clinics • Compensation and recognition