Customer Support Technician I

🔥 0 minutes ago

🏈 Alabama, Florida, +3 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Provide post-sales customer support for the MSI Flex Computer Aided Dispatch solution • Answer technical questions and resolve technical issues for customers using Flex proprietary software in Windows and Linux environments • Support other MSI products as required • Deliver first- and second-level technical support via phone, email, chat, and in-person channels • Troubleshoot and resolve issues involving hardware, software, operating systems, network connectivity, and applications • Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals • Install, configure, and provide ongoing support for software applications • Assist with network diagnostics and resolve basic network and connectivity issues • Create and maintain knowledge base documentation • Escalate complex issues to higher-level support teams or subject matter experts • Follow up with end-users to ensure complete issue resolution • Apply ITIL and other relevant IT service management best practices • Maintain flexibility for shift work and on-call rotations

🎯 Requirements

• High School Diploma • 2+ years of experience in Technical Support • Proven hands-on experience in a dedicated technical support role • Strong knowledge of Windows and/or Linux operating systems • Experience troubleshooting both hardware and software • Familiarity with networking concepts and protocols, including TCP/IP, DNS, and DHCP • Experience supporting mobile devices, including iOS and Android • Excellent problem-solving and troubleshooting capabilities • Strong verbal and written communication and interpersonal skills • Ability to work effectively independently and within a team environment • Ability to manage and prioritize multiple tasks simultaneously • Demonstrated commitment to customer service excellence • Ability to obtain background clearance as required by government customers • Legal authorization to work in the U.S. indefinitely • Relevant IT certifications are preferred, including CompTIA A+, Network+, and Microsoft Certified Professional • Experience with help desk ticketing systems is preferred, including Zendesk, ServiceNow, and Jira • Familiarity with remote support tools is preferred • Knowledge of the ITIL framework is preferred • Experience with PowerShell or Python is preferred • Experience with AWS, Azure, or Google Cloud is preferred • Fluency and experience with AI-enhanced productivity tools is preferred • Ability to work shifts and on-call rotations

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Under 10% travel requirement • Remote work arrangement • No relocation required

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