Senior CX Strategist

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, Michigan – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote

💵 $125k - $135k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Drive end-to-end customer and seller journey mapping across key order archetypes • Identify systemic friction affecting go-to-market velocity across product launches, customer engagement, and post-sales handover • Translate seller needs and operational constraints into actionable transformation roadmaps • Rethink and simplify quoting and deal configuration processes • Partner with Sales Engineering, RevOps, IT, and Product teams to standardize discovery and budgetary proposal workflows • Improve data continuity, transition protocols, and project onboarding visibility from pre-sales to post-sales • Define user-centric requirements for seller tools, including Salesforce guided workflows, CPQ simplifications, and budgetary apps • Partner with UX designers, Product Managers, and IT architects to develop digital prototypes and scalable production tools • Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions • Advocate for seller-centric design principles focused on process simplification and data quality • Drive Front-Office Transformation across the end-to-end Quote-to-Cash journey

🎯 Requirements

• Bachelor's Degree • 5+ years of experience in Customer Experience, Strategy, Service Design, Sales Operations or similar business role • Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and Qualitative/Quantitative Stakeholder Discovery • Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, and CRM platform capabilities (Salesforce) • Ability to align cross-functional senior leadership across Sales, Product, IT, and RevOps around a unified experience vision • Skilled at mapping quantitative sales performance metrics to qualitative seller friction points • Agility to pivot strategic focus and apply customer/user experience design methodologies across evolving business priorities • Legal authorization to work in the U.S. indefinitely • Employer work permit sponsorship is not available for this position

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Travel under 10% • No relocation required