Customer Success Manager, Enterprise Accounts

🔥 13 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Motus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-10

SaaS • Enterprise

Motus is a software platform that helps organizations manage employee driving programs by automating mileage tracking, administering tax-advantaged reimbursements, reducing liability through driver monitoring and safety training, and delivering analytics and integrations for program administration. The company offers products such as Motus Reimburse, Motus Protect, Everlance Business, Mobilize, and Localize, and positions itself as an enterprise-grade, AI-enabled solution for accurate, IRS-compliant reimbursements and risk mitigation across businesses of any size.

📋 Description

• Serve as the primary point of contact for assigned Enterprise customer accounts • Meet and exceed team and individual metrics • Create and execute strategic plans for each account’s customer journey and retention, partnering with Account Management and CS Leadership as appropriate • Build relationships with customer administrators and conduct regular check-ins to assess end-user adoption, customer satisfaction, and program success • Serve as a customer advocate while capturing customer feedback and reporting requests to Product and Engineering • Provide education and coaching to drive product adoption and enhance product value • Field customer inquiries and resolve issues by engaging Product, Operations, Support, and other internal teams • Use a consultative approach to understand customer goals and success measures and establish plans to meet agreed-upon goals • Develop understanding of customer program parameters and processes • Identify process improvements, bugs, and potential system enhancements • Identify successful customers for reference calls, case studies, webinars, and events • Identify upsell opportunities for Motus Sales Representatives and Enterprise Account Managers • Develop and share standard methodologies to improve process quality, effectiveness, and efficiency

🎯 Requirements

• 3+ years’ experience in a customer success role • Experience managing a book of business over $3M in annual revenue • Experience presenting to a wide range of titles, from administrators and managers to C-Level • Excellent communication (written and verbal) and presentation skills • High degree of emotional intelligence and empathy • Strong understanding of the corporate business world; prior experience in a SaaS preferred • Strong multi-tasking, organizational, and prioritization skills; high attention to detail • Customer-centric, can-do attitude with a strong sense of urgency and proactive approach to anticipating and resolving issues • Ability to understand and articulate technical concepts and derive solutions across multiple product lines • Strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently • Experience working with cross-functional teams (e.g. Sales, Product, Operations) • Proficiency in MS Office and Salesforce.com • Experience with GainSight a plus • Ability to travel up to 20% for customer visits

🏖️ Benefits

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one) • Open Paid Time Off • Flexible Spending Accounts & Health Savings Accounts • Motus-Fidelity 401K Plan • Company-paid Short/Long-term Disability & Basic Life Insurance Plans • Family Planning and Parenting Support Benefits through Maven • Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health • $1000 Home Office Reimbursement Program • $2000 Internal Referral Program • WorkAnywhere Reimbursement of Internet and Cellular Costs • 16 weeks maternity and adoption leave • 12 weeks paternity leave • Incentive compensation based on individual and/or company performance may be available • Employer contribution to medical, dental, and vision insurance • 401k program with company match

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