Associate Client Success Manager

🔥 12 hours ago

🏈 Alabama, Alaska, +40 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Nextech Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

📋 Description

• Serve as primary contact for assigned clients on customer satisfaction and problem resolution matters • Provide required client touches to ensure exceptional customer experience • Present and demonstrate licensed products to customers • Collaborate internally and cross-departmentally to address software performance issues • Monitor and record customer communications in Salesforce, Excel, or other prescribed methods • Process administrative work such as credit memos • Maintain client renewal rates at or above company goals • Address exit strategies and accurately update Salesforce records with attrition details • Follow up on client success and account management issues routed through marketing leads • Identify and escalate sales opportunities within the existing customer base • Respond to inbound calls and resolve customer issues • Collaborate with the inside sales manager on client experience • Maintain a referenceable customer base through onsite visits and account relationship development • Participate in kickoff calls to transition account ownership after sale/implementation • Complete customer care calls to build strong client relationships • Identify at-risk clients and orchestrate improvement plans • Carry out additional responsibilities as assigned

🎯 Requirements

• 1-2 years of client success / account management experience • Excellent customer service skills • Exceptional written and verbal communication skills • Demonstrated ability to problem solve • Strong judgment and interpersonal skills • Ability to work effectively with all levels of the organization • Approachable, professional, patient, balanced approach to handling tasks of varying priority and stress levels • Ability to travel throughout the year, including occasionally on weekends • Must be located in the United States, excluding California, New York, Washington, and Colorado

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • Flexible Time Off • 11 paid holidays • Your Day Your Way cultural or social significance day • Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • LinkedIn Learning courses for professional development • 100% Company-Paid Parental leave after 6 months with the company • Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Employee Assistance Program with free counseling sessions • Corporate Discounts on Retail, Travel, and Entertainment • Volunteer Time Off • Wellness Program including discounts on medical premiums • Pet Insurance options

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