VP of Operations

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 12%

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Movers+Shakers

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤝 B2B

📱 Media

Marketing • B2B • Media

Movers+Shakers is a creative agency focused on connecting brands to culture and spreading joy. Known as the fastest-growing agency as per Adweek and a three-time 'Best Small Agency' as per AdAge, Movers+Shakers helps brands resonate with cultural trends. The company offers a variety of services, including webinars on brand engagement and cultural connection.

📋 Description

• Own how work is scoped, staffed, and run across resourcing, the PMO, scoping, and content workflow • Lead the project managers, PM team, resourcing team, Director of Project Management, and Associate Director of Resourcing • Maintain a rolling 90-day agency capacity view tied to revenue forecasts and new business pipeline • Convert revenue projections into hiring requests 3–6 months ahead of need • Decide between full-time and freelance staffing while tracking margin impact • Establish consistent project planning, tracking, and reporting standards • Partner with Finance on contribution margin targets, scope-to-actuals analysis, staffing models, rate cards, margin goals, and revenue forecasts • Identify over-servicing or under-staffing and coordinate corrective action with pod leads • Provide leadership with actionable insights on contribution margin, resource capacity, P&L, and hiring plans • Own staffing models and hours for scopes, renewals, and pitches • Assess capacity and margin for new business opportunities • Build teams for new client wins without disrupting existing clients • Lead rollout and adoption of the AI-enabled content supply chain and Workfront integration • Partner with Innovation and Technology on technology and AI rollouts and operationalize tools across teams • Identify operational problems suitable for AI and report on adoption • Own agency-wide workflow and project-tool adoption and retire duplicate tools and manual steps • Report to the Integrator and serve on the executive leadership team

🎯 Requirements

• 12+ years in agency operations, project management, or resourcing, in creative, social, or content agencies • Experience running a PMO and a resourcing function simultaneously at a fast-growing agency of 50 to 200 people • Experience helping client leads improve workstream margin, with demonstrable before-and-after results • Ability to build scopes and staff plans independently • Fluency in rate cards, utilization, and the full-time versus freelance trade-off • Experience rolling out a workflow or project platform across an agency, with adoption metrics • Experience managing managers while remaining hands-on with operational spreadsheets and work • Extensive daily use of AI tools and a perspective on their impact on agency workflow • EOS experience is a plus

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