Client Success Partner

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Meridian Partners

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🤝 B2B

🏢 Enterprise

💳 Fintech

B2B • Enterprise • Fintech

Meridian Partners is a certified Workday Services Partner and SAP partner that specializes in helping organizations maximize their enterprise resource planning (ERP) investments. With nearly 20 years of experience, they provide consulting services for planning, deploying, and supporting Workday and SAP solutions. Meridian serves a diverse range of clients, including federal government, commercial businesses, and educational institutions, by offering tailored strategies to navigate the complexities of enterprise applications and improve operational efficiency.

📋 Description

• Own the executive client relationship for a portfolio of Meridian’s public sector accounts, independent of any single active engagement • Serve as the primary strategic point of contact for agency and district leadership — the person clients call when something matters, not just when something breaks • Conduct regular executive business reviews (EBRs) to align on outcomes, surface strategic priorities, and demonstrate Meridian’s ongoing value • Build deep, multi-threaded relationships across client organizations — CHRO, CFO, CIO, and operational leadership • Represent the client’s voice internally, advocating for their interests across delivery, product, and practice leadership • Maintain visibility into the health of active Meridian engagements within your accounts — not as a project manager, but as an executive sponsor and escalation point • Partner with Engagement Managers to anticipate risks, navigate organizational complexity, and protect the client relationship during delivery challenges • Attend steering committee meetings and key delivery milestones as Meridian’s senior relationship representative • Ensure seamless onboarding of new engagements by bridging the Client Development Executive handoff and setting the tone for the client experience from day one • Identify and shape expansion opportunities within your account portfolio — new Workday modules, Phase X work, AMS, optimization, and staff augmentation • Partner closely with the Client Development Executive to qualify, frame, and advance expansion opportunities through the pursuit process • Contribute to proposal development and orals presentations for expansion engagements, lending delivery credibility and client context to the pursuit team • Maintain a clear view of each client’s Workday roadmap and align Meridian’s capabilities to their strategic direction

🎯 Requirements

• 5+ years experience serving in a delivery leadership or client-facing oversight role on Workday engagements (Engagement Manager, Practice Lead, Delivery Director, or equivalent) • 7+ years of experience in Workday consulting, implementation, or client-facing roles within the Workday ecosystem • Demonstrated experience serving as a trusted advisor to public sector executives — state/local government, K–12, federal agencies, or non-profit organizations • Deep functional knowledge of Workday HCM, Financials, Payroll, or related Workday modules — sufficient to credibly advise clients on platform strategy and roadmap • Ability to work standard East Coast hours

🏖️ Benefits

• Generous time off and flexible remote environment that supports resilience and balance • 401(k) with company match that immediately vests • Comprehensive benefits including medical/dental/vision, caregiver/adoption support, financial coaching, EAP • Company-paid life insurance • Continuous learning and growth opportunities that fuel innovation and career development