Mpathic
201 - 500 employees
🤝 B2B
🏛️ Government
📡 Telecommunications
B2B • Government • Telecommunications
Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.
Customer Service Agent
Job not on LinkedIn
đź•’ July 10
🇺🇸 United States – Remote
đź’µ $18 / hour
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’ť Customer Support
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Mpathic
201 - 500 employees
🤝 B2B
🏛️ Government
📡 Telecommunications
B2B • Government • Telecommunications
Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.
đź“‹ Description
• Answer inbound calls and maintain professionalism with the caller while addressing their complaints and questions. • Follow established work instructions and scripts for calls and documentation. • Provide great customer service and actively manage one-on-one relationships with callers.
🎯 Requirements
• Must be proficient in English and possess excellent oral and written communication. • Must be able to work a minimum of 30 hrs a week • Must possess above basic proficiency with computers and smart phones • Must complete Day Zero Certification self-led trainings, Registration Intake Training, and Helpline Training. • Job requires U.S. citizenship status • Must live in the U.S. • Must be 18 years or older • Must be willing and able to pass a criminal background check and credit check
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