ROI Service Administrator

🔥 3 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $16 - $22 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

📋 Compliance

💰 Series unknown on 2019-11

Healthcare • SaaS • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Field inbound inquiries regarding release of information (ROI) requests for medical records. • Provide issue resolution and status updates concerning medical-record requests. • Post corrective actions in the corporate database to facilitate timely release-of-information processing. • Work within ROI Online and various Electronic Medical Systems. • Receive inbound phone inquiries from requesters regarding medical records. • Answer questions regarding request status and ensure calls are answered promptly and courteously within prescribed standards and metrics. • Escalate complex elevated issues with the Supervisor. • Maintain positive relationships with hospital clients and ROI requesters. • Maintain knowledge of HIPAA, HITECH, state/federal rulings and statutes, and facility requirements. • Participate in weekly customer service meetings to assess trends, training opportunities, skill enhancement, and client/requester issues. • Access and navigate multiple EMR systems to check inquiry status. • Perform other duties assigned by management.

🎯 Requirements

• High School Diploma or equivalent required. • College courses beneficial but not required. • Experience with MRO daily processes and model. 6 months’ experience preferred. • Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen. • Computer knowledge. • Accurate data entry skills and attention to detail. • Prior customer service experience strongly preferred. • Strong problem-solving skills. • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters. • Ability to work effectively and independently in high volume production environments. • Demonstrated proficiency in verbal communication. • Ability to work during hours located in the Mountain/Pacific Time Zones.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) plan