Help Desk Technician

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSM Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

MSM Inc. is a company that specializes in creating impactful experiences for brands through innovative design, engagement strategies, and precise execution. They focus on tradeshow exhibits, permanent installations, and digital experiences, enhancing brand storytelling and audience connection. With a global network of partners, MSM Inc. delivers unique solutions that combine creativity and technology, ensuring memorable engagements for various clients, from major brands to smaller businesses.

📋 Description

• Provide Tier I/II IT help desk support for the U.S. Department of Housing and Urban Development (HUD) • Assist HUD employees with hardware and software troubleshooting • Create, manage, escalate, and resolve IT service tickets according to HUD SLAs and ticketing system guidelines • Document issues, troubleshooting steps, and resolutions • Respond to customer inquiries and issues in a timely and professional manner • Collaborate with Tier III teams and escalate issues beyond Tier II when necessary • Contribute to process improvements, knowledge base updates, and team training • Support operational IT functions across various HUD sites

🎯 Requirements

• Microsoft Word and ServiceNow user with troubleshooting experience • Helpdesk call experience (IT preferred, but not required) • Ability to provide technical assistance to computer users • Ability to answer questions and resolve computer problems in person, by telephone, or electronically • Knowledge of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems • Junior-level: 0–2 years’ experience • Practical experience and training in fundamental technical concepts, processes, practices, and procedures • Ability to work under supervision • Ability to work an 8-hour shift between 6am and 9pm EST